Cooper City Set to Start Water Meter Replacement Project
Starting January 2025, the City of Cooper City will be deploying a mass water meter replacement project. The project will replace over 12,000 meters and will take about three to four months to be completed. This long-anticipated program will fully upgrade and replace all remaining commercial and residential water meters throughout the system to be compatible with our new Advanced Metering Infrastructure (AMI) system. The purpose of this project is to improve the operation, accuracy and reliability for reading and charging for water consumed from the City’s water distribution system. Upgrading this infrastructure and improving the accuracy in tracking individual water usage will improve customer service, stabilize revenue and improve the City’s capability to meet the needs of its utility customers long term.
OVERVIEW
The installation and implementation of the new metering system will allow the City of Cooper City to identify and resolve water-related issues in a timely manner, improve operations and supporting customers more effectively.
PUBLIC OUTREACH
This letter is your initial notification of the program’s deployment. In addition, a reminder notification will be provided through a pre-installation door hanger notifying you when your meter replacement will occur. Installers will also perform a courtesy “knock-on-the-door” notification at the time of installation.
COMMERCIAL ACCOUNTS
Commercial accounts will be contacted personally by a City representative to schedule a convenient time to complete your meter replacement. We are sensitive to your water needs and we will do everything possible to minimize any potential service disruptions.
BENEFITS OF THE PROJECT
• Improve accuracy and efficiency
• Reduce manual reads
• Optimize personnel time and fuel costs
• Automatic (real time) leak and backflow detection
WHO TO CONTACT
Should you have questions or concerns regarding this project, please contact us Monday-Friday from 8 a.m. to 5 p.m. at (972) 468-4378.
FREQUENTLY ASKED QUESTIONS
Q: Are the new meters the same as the ones being replaced?
A: No, the meters are being replaced to be compatible with an upgraded AMI system, improve the accuracy in meter reading and to replace meters that have served beyond their useful lives.’
Q: Who will install the meters?
A: A company by the name of Core and Main will complete the meter swap. Each crew member working on the meter replacement project for the City of Cooper City will have a marked vehicle and uniform shirt on.
Q: Will my water service be interrupted during the installation?
A: Yes, there will be a temporary service interruption, typically about 15 to 30 minutes, while the meter is replaced. Customers that are present at the time of the change out will be notified in person prior to the installation of the new meter. City workers will perform a courtesy “knock-on-the-door” notification at the time of installation. Customers that are not present at the time of the change out will receive a post-installation door hanger on their front door.
Q: Do I need to be home for the meter replacement work?
A: No, you do not need to be home. Most of the work will be performed Monday-Thursday between 7 a.m. and 5 p.m. However, crews might work on additional days to expedite the installation of the meters.
Q: Is there anything I need to do after my meter is installed?
A: Yes, prior to using your water, we recommend that you flush your lines by turning on your bathtub’s COLD-water faucet for 3 to 5 minutes or use an outside faucet. Avoid flushing faucets that have aerator attachments or hot water faucets that may draw sediment into your water tank. A post installation door-hanger will be left on your front door following your meter installation.
Q: How much will the meter cost me?
A: The cost of the new water meters has already been factored into the new water rates throughout the city.
Q: Will my water bill increase?
A: Potentially; Depending on the age and accuracy of your water meter, your bill may increase when your meter is replaced. As meters age, they tend to run slower and lose accuracy over time. The current meters are being replaced to be compatible with an upgraded AMI system and improve the accuracy in meter reading.
Q: What if there is a leak at the meter, or problems arise following meter replacement?
A: Please call the City at (954) 434-4300 #1. After hours, holidays and weekends please contact Dispatch at (954) 434-5519 for any concerns.